Customer Support

Service Plan Benefits

Ensures the equipment is maintained and working properly.
On-site equipment preventative maintenance service by a Lansmont Field Service Engineer
Routine software/firmware upgrades as required.
Includes consumable parts with scheduled maintenance services.
Provides a detailed report of services performed and recommendations to maintain Optimal Equipment performance.
Ensures the components of the equipment are operating within specification.
Includes customer copies of all calibration certificates.

Replace parts during routine maintenance that require replacement within one year of normal wear and tear.

Unlimited phone and email support 8 AM – 5 PM PST, Monday-Friday except Holidays
Response time within two hours from the time the call during business hours- calls received after 4 PM PST will be returned on the following business day
Technical support provided until issue resolved.

Includes on-site services and repairs performed by a Lansmont Field Service Engineer.*
Includes parts that are covered under the terms of the standard warranty.*

Includes travel expenses incurred by a Lansmont Field Service Engineer to perform on-site preventative maintenance, calibration services and resolve equipment issues.*

*Labor, Warranted parts & Travel are only included with the Premier Plan