Customer Support
Service Plan Details
Lansmont Service Plans provide routine maintenance, direct access to trained personel when need, and virtually eliminate the worry of costly repairs.
The Standard plan assures customers receive the benefits of technical support from a Lansmont Field Service Engineer, including all consumable parts required for scheduled on-site annual maintenance/calibration services as well as software/firmware upgrades. The Standard plan protects your investment by extending your equipment’s useful life and ensures precision and proper functioning through maintenance and calibration of software and equipment. It reduces the likelihood of significant repairs and identifies problems early. By bundling together the services your equipment requires, we are able to pass a significant cost savings to you.
The Premier plan includes all of the benefits of the Standard plan, and protects you from the unexpected expenses of a major repair and/or replacement and for parts that fail past the term of the warranty. The Premier plan provides customers with added confidence that their equipment will serve their needs years after the standard warranty has expired. All warranted parts and labor, including travel expenses for a Lansmont Field Service Engineer to repair your equipment, are covered in the Premier plan.
| Services | Standard plan | Premier plan |
| Annual Preventative Maintenance |  |
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| Annual Calibration Service | |
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| Repair and/or Replacement | |
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| Support | ||
| Software/Firmware Maintenance | |
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| Consumable Parts | |
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| Technical Support (phone, fax, email) | |
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| On-site Tech Support | |
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| Travel and Lodging for Tech Support | |
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| Labor and Warranted Parts | |
